Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

How Refunds Are Issued :

Most refunds are issued based on the payment method used at the time of purchase. Refunds are processed upon completion of the return request .

Credit Card: refund to the card within 3-5 business days

Bank Account: refund to your bank account may take up to 10 business days

Note: Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.

The refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Boxeez.com may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified by a Customer Service Associate.

You can check the status of your refund in Your Account on the order's summary page. If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

Partial Refunds & Restocking Fees

If You Return items in original condition past the return window*, You'll Receive 80% of the item's price.

CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap): 0% of the item's price.

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use: Up to 50% of the item's price.

Open software: 0% of the item's price.

*For most items the return window is 10 days after delivery.